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Zoho Survey Review 2025: Features, Pricing & More

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Author

Anastasia Belyh

Last Update

Jan 31, 2025

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Zoho Survey
4.5

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Zoho Survey is a powerful tool for creating diverse surveys with ease. Its user-friendly interface and seamless integration with other Zoho apps make it a top choice for businesses seeking efficient survey solutions.

  • User-friendly interface with intuitive design.
  • Comprehensive question types for diverse surveys.
  • Seamless integration with other Zoho apps.
  • Limited customization options for advanced users.
  • Occasional lag in data processing.
Value to Price
Excellent4.5
Ease of Use
Excellent4.7
Functionality
Excellent4.4
Scalability
Excellent4.3
Integrations
Excellent4.6
Customer Support
Good4.2
Security
Excellent4.5

What is Zoho Survey?

Zoho Survey is a versatile survey creation tool designed to help businesses gather valuable insights. It offers a user-friendly interface and a wide range of question types, making it ideal for creating diverse surveys. With seamless integration with other Zoho apps, it streamlines data collection and analysis, enhancing decision-making processes.

Pros and Cons of Zoho Survey

User-friendly interface
  • Zoho Survey offers a user-friendly interface that makes creating surveys a breeze. Its intuitive design ensures that even beginners can navigate and create surveys without any hassle.
Comprehensive question types
  • With a wide range of question types, Zoho Survey allows you to create diverse surveys that cater to different needs, making it a versatile tool for various industries.
Seamless integration
  • Zoho Survey integrates seamlessly with other Zoho apps, enhancing its functionality and allowing users to streamline their workflow across different platforms.
Limited customization options
  • While Zoho Survey is great for basic surveys, advanced users might find the customization options somewhat limited, which could be a drawback for more complex survey needs.
Occasional lag
  • Users may experience occasional lag in data processing, which can be frustrating when trying to analyze survey results quickly and efficiently.

Zoho Survey Review: Is It Really That Good?

Value to Price
Excellent4.5
Ease of Use
Excellent4.7
Functionality
Excellent4.4
Scalability
Excellent4.3
Integrations
Excellent4.6
Customer Support
Good4.2
Security
Excellent4.5
Overall Rating
Excellent4.5

Value to Price

When I first started using Zoho Survey, I was impressed by the value it offers for its price. The range of features available at a competitive price point makes it a great choice for businesses of all sizes. You get access to comprehensive survey tools without breaking the bank, which is a huge plus for budget-conscious teams.

Ease of Use

Navigating through Zoho Survey is a breeze. The interface is intuitive, and I found myself creating surveys in no time. Even if you're not tech-savvy, you'll appreciate how straightforward it is to set up and distribute surveys. This ease of use is a significant advantage, especially for teams that need to deploy surveys quickly.

Functionality

Zoho Survey packs a punch when it comes to functionality. From diverse question types to advanced reporting features, it covers all the bases. I particularly enjoyed the ability to customize surveys to fit specific needs, making it a versatile tool for various industries. The functionality offered is robust, catering to both simple and complex survey requirements.

Scalability

As your business grows, Zoho Survey grows with you. I found it easy to scale up my survey efforts without any hiccups. Whether you're conducting a small internal survey or a large-scale market research project, Zoho Survey can handle it all. This scalability ensures that the tool remains relevant as your needs evolve.

Integrations

One of the standout features of Zoho Survey is its seamless integration with other Zoho apps. This integration allows for a smooth workflow, as data can be easily transferred between platforms. I appreciated how this feature enhanced my productivity, as I could manage everything from one central hub without any disruptions.

Customer Support

While Zoho Survey offers a range of support options, I found that response times could be improved. However, the support team is knowledgeable and helpful once you get in touch. For urgent issues, I recommend exploring the extensive online resources available, which can often provide quick solutions to common problems.

Security

Security is a top priority for Zoho Survey, and it shows. I felt confident knowing that my data was protected with robust security measures. The tool complies with industry standards, ensuring that sensitive information remains safe. This level of security is crucial for businesses handling confidential survey data.

Key Features of Zoho Survey

Advanced Reporting
Excellent4.5
Customizable Templates
Excellent4.4
Data Export Options
Excellent4.6
Email Distribution
Excellent4.3
Mobile Responsiveness
Excellent4.7
Multilingual Support
Excellent4.5
Question Branching
Excellent4.4
Real-time Analytics
Excellent4.6
Survey Logic
Excellent4.5
Third-party Integrations
Excellent4.6
User Management
Excellent4.3
White Labeling
Good4.2

Advanced Reporting

I found the advanced reporting feature in Zoho Survey to be incredibly useful. It allows you to dive deep into survey data, providing insights that are crucial for decision-making. The reports are easy to generate and interpret, making it a valuable tool for analyzing survey results and identifying trends.

Customizable Templates

Zoho Survey offers a variety of customizable templates that make survey creation quick and easy. I loved how I could tailor these templates to fit my specific needs, ensuring that each survey was unique and aligned with my brand. This feature saves time and enhances the overall survey experience.

Data Export Options

Exporting data from Zoho Survey is a breeze. I appreciated the flexibility in choosing different formats, which made it easy to share results with stakeholders. Whether you need a simple CSV file or a detailed PDF report, Zoho Survey has you covered, ensuring that data is accessible and usable.

Email Distribution

Distributing surveys via email is seamless with Zoho Survey. I found the process straightforward, with options to personalize emails and track responses. This feature ensures that surveys reach the right audience, maximizing response rates and providing valuable insights for your business.

Mobile Responsiveness

In today's mobile-first world, having a mobile-responsive survey tool is essential. Zoho Survey excels in this area, ensuring that surveys look great on any device. I was impressed by how well the surveys adapted to different screen sizes, providing a consistent experience for respondents.

Multilingual Support

Zoho Survey's multilingual support is a game-changer for businesses operating in diverse markets. I found it easy to create surveys in multiple languages, reaching a broader audience and gathering insights from different regions. This feature enhances the tool's versatility and global reach.

Question Branching

The question branching feature in Zoho Survey allows for dynamic surveys that adapt based on responses. I enjoyed how this feature made surveys more engaging and relevant, ensuring that respondents only see questions that apply to them. It's a great way to enhance the survey experience and gather more accurate data.

Real-time Analytics

Real-time analytics in Zoho Survey provide instant insights into survey performance. I found this feature invaluable for monitoring response rates and making quick adjustments if needed. The ability to see results as they come in helps you stay on top of your survey efforts and make data-driven decisions.

Survey Logic

Survey logic in Zoho Survey allows for complex survey designs that cater to specific needs. I appreciated how this feature enabled me to create tailored surveys that collected the most relevant data. It's a powerful tool for businesses looking to gather detailed insights and make informed decisions.

Third-party Integrations

Zoho Survey's third-party integrations enhance its functionality by connecting with other tools you use. I found it easy to integrate with platforms like Google Analytics, which streamlined my workflow and provided additional insights. This feature ensures that Zoho Survey fits seamlessly into your existing tech stack.

User Management

Managing users in Zoho Survey is straightforward, with options to assign roles and permissions. I found this feature useful for collaborating with team members and ensuring that everyone had the access they needed. It simplifies team management and enhances collaboration within the tool.

White Labeling

White labeling in Zoho Survey allows you to brand surveys with your logo and colors. I appreciated how this feature helped maintain brand consistency, making surveys look professional and aligned with my company's image. It's a great way to enhance brand recognition and trust among respondents.

Zoho Survey Pricing and Plans

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Zoho Survey Pricing Plans

FREE
For Individuals
$0
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FREE includes:
  • Access to over 250 survey templates for quick setup.
  • Real-time responses to monitor survey results instantly.
  • Export surveys and reports as PDFs for easy sharing.
  • HTTPS encryption and password protection for security.
BASIC
For Small Businesses
$0
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Includes FREE, plus:
  • Unlimited questions to gather detailed insights.
  • Eventbrite, Slack, Shopify, and Zendesk integrations.
  • Offline response collection for areas with no internet.
  • Sentiment analysis to categorize feedback emotions.
PLUS
For Medium Businesses
$0
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Includes BASIC, plus:
  • Zoho Sheet integration for advanced data analysis.
  • SMS distribution for wider reach and engagement.
  • Customizable reports with trend analysis and filtering.
  • NPS, CSAT, and CES metrics for customer satisfaction.
PRO
For Large Enterprises
$0
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Includes PLUS, plus:
  • Multilingual surveys to reach a global audience.
  • Piping logic for personalized survey experiences.
  • Tableau and Google Sheets integration for data analysis.
  • Custom script conditions for tailored survey actions.
ENTERPRISE
For Large Enterprises
$0
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Includes PRO, plus:
  • User management for secure data access and control.
  • Department creation for organized data management.
  • Single sign-on for simplified user authentication.
  • Priority support and personalized training.

Who Is Zoho Survey Best For?

Zoho Survey is perfect for businesses seeking a versatile survey tool with seamless integration capabilities. Its user-friendly interface and comprehensive question types make it ideal for gathering valuable insights efficiently.

  • Ideal for growing companies

    Zoho Survey is a great fit for growing companies that need a scalable survey solution. Its robust features and seamless integration with other Zoho apps make it easy to expand survey efforts as your business grows, ensuring you always have the insights you need to make informed decisions.

  • Perfect for budget-conscious teams

    Zoho Survey offers a cost-effective solution for teams looking to gather insights without breaking the bank. Its comprehensive features and user-friendly interface make it an excellent choice for budget-conscious teams that need a powerful survey tool without the hefty price tag.

  • Great for small to medium businesses

    Zoho Survey is designed to meet the needs of small to medium businesses looking to gather valuable insights. Its intuitive design and diverse question types make it easy to create surveys that provide actionable data, helping businesses make informed decisions and drive growth.

Frequently Asked Questions

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Author

Anastasia Belyh

Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.